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Seagate Warranty Void Checklist

Seagate reserves the right to return the product un-repaired or impose repair charges on product returned with warranty voiding conditions. Such conditions include, but is not limited to, the below examples of warranty-void conditions. Seagate also reserves the right to modify or add to the existing criteria list when new conditions requiring voiding of our warranty are identified. For more information on Seagate and our Warranty Return Procedure, visit http://www.seagate.com/.

Note: Any parts found obviously broken or damaged will be warranty-void.

Improper Packaging

No ESD bag or SeaShell, wrong box
Wrong Packaging Box

Too many drives in a box with not enough drive protection
Top Cover

Dents in casing
Top Cover

Heavy scratches on case
Counterfeit/Damaged Labels

Fake labels
Label with wrong information
Counterfeit Labels

Counterfeit ancillary labels
Casing

Chipped or broken
Casing

Rusty and corroded
PCBA

Burnt component proximity to power connector
PCBA

Missing component
PCBA Connector

Damaged
PCBA Connector

Burnt connector
PCBA Connector

Missing pins
Baseplate

Heavy scratches
Baseplate

Damaged mounting screw hole
Baseplate

Screw stuck
Baseplate

Dented baseplate
External Drive

Pried open casing
External Drive

Erased label
External Drive

Erased label

Updated October 2009

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